ADD TO CART ISSUES ON SAFARI AND FIREFOX. PLEASE TRY LATER.
X

FREQUENTLY ASKED QUESTIONS

HAVE A QUESTION?

Don’t want to sift through our list? Ask your question in our search box and we’ll find what you’re looking for.

  • Will your case utilize the iPad magnets?

    Our cover will wake and put your iPad to sleep, similar to the Apple Smart Cover. The Lock/Unlock setting on the iPad must be turned on in order for this function to work. The magnets will gently hold the cover closed over the iPad when it is not in use, unless the iPad is jostled or held upside down.
  • What are my shipping options?

    These are general shipping methods, and they may vary for multiple products or change at any time. For most P.O., A.P.O., and F.P.O. boxes and non-contiguous U.S. states and territories, we will ship using USPS Priority Mail (this service only has limited tracking). Desk Collection Items: UPS Surepost (2-5 business days) UPS International Express Saver (7-10 business days) *Single Monitor stand (shipped Internationally) USPS First Class International (Varies by Country) Walnut Back: USPS First Class (7-10 business days) USPS First Class International (varies by country) SkateBack for iPhone 5/5S: USPS First Class (7-14 business days) USPS First Class International (varies by country) iPhone Cases (Bamboo iPhone 4/4S, iPhone 5/5S, SkateCase, Maple or Walnut Case: UPS Surepost (domestic 2-5 business days) UPS International Express Saver (7-10 business days) WoodSmart Cases for iPad Air or iPad Mini: UPS Surepost (domestic 2-5 business days) UPS International Express Saver (7-10 business days) Docks for iPhone: USPS Priority Mail (3-7 business days) USPS International Priority Mail (7-20 business days) Notebook Covers: UPS Surepost (domestic 2-5 business days) UPS International Express Saver (7-10 business days) Gift Card: Electronic delivery to your email. If you don't receive an email with your gift card code within 1-2 business days, please contact us via the Support page. PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, IMPORT DUTIES, OR TAXES THAT MAY BE IMPOSED BY YOUR COUNTRY’S CUSTOMS DEPARTMENT.
  • Can I pay extra to have my product shipped sooner via FedEx or UPS?

    No, and we apologize for the inconvenience. Our order processing system does not allow for special exceptions for shipping, even if our customers are willing to pay for it.
  • Do you ship worldwide? How much does it cost?

    Yes. We ship globally with the US Postal Service (USPS) and United Parcel Service (UPS), depending on the product or location. Please add your item to the cart, and, at the bottom of the page, you will see an estimated shipping charge generator. Shipping options and prices will also become available during the checkout process, before you finalize your order. PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, IMPORT DUTIES, OR TAXES THAT MAY BE IMPOSED BY YOUR COUNTRY’S CUSTOMS DEPARTMENT.
  • I live in Portland. Can I just come by and pick up my purchase and avoid the shipping charge?

    We love locals, but we are purely an internet business, and we do not have the infrastructure or staff to handle local pickups. We apologize. If you would like to see our facilities, please join our newsletter or Facebook page for announcements on our occasional open house events.
  • Why am I being charged an extra fee by UPS to deliver my international package?

    Please be aware that UPS will request payment of customs, duties, and other applicable charges at the time of delivery. Many Customs Offices require recipients to pay applicable duties and taxes on each shipment entering into that country. These charges may include PST, GST, HST, duties, and other taxes of goods (e.g. excise tax). Canadian Recipients Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), in which eligible UPS Standard shipments imported into Canada for non-commercial purposes and valued under CAD $200 are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. (Orders over CAD $200 may incur additional charges.) To pay these charges ahead of time and eliminate the need for payment on delivery, please call UPS (1-800-742-5877).

MOST POPULAR ASKED QUESTIONS

GROVEMADE NEWSLETTER

Stay up to date on the latest product releases, special offers & Grovemade news by signing up for our newsletter.

Close