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FREQUENTLY ASKED QUESTIONS

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  • What are my shipping options?

    These are general shipping methods, and they may vary for multiple products or change at any time. For most P.O., A.P.O., and F.P.O. boxes and non-contiguous U.S. states and territories, we will ship using USPS Priority Mail (this service only has limited tracking). Desk Collection Items: UPS Surepost (2-5 business days) UPS International Express Saver (7-10 business days) *Single Monitor stand (shipped Internationally) USPS First Class International (Varies by Country) Walnut Back: USPS First Class (7-10 business days) USPS First Class International (varies by country) SkateBack for iPhone 5/5S: USPS First Class (7-14 business days) USPS First Class International (varies by country) iPhone Cases (SkateCase, Maple or Walnut Case: UPS Surepost (domestic 2-5 business days) UPS International Express Saver (7-10 business days) WoodSmart Cases for iPad Air or iPad Mini: UPS Surepost (domestic 2-5 business days) UPS International Express Saver (7-10 business days) Docks for iPhone: USPS Priority Mail (3-7 business days) USPS International Priority Mail (7-20 business days) Notebook Covers: UPS Surepost (domestic 2-5 business days) UPS International Express Saver (7-10 business days) Gift Card: Electronic delivery to your email. If you don't receive an email with your gift card code within 1-2 business days, please contact us via the Support page. PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, IMPORT DUTIES, OR TAXES THAT MAY BE IMPOSED BY YOUR COUNTRY’S CUSTOMS DEPARTMENT. IF FEES ARE NOT PAID AND PACKAGE IS ABANDONED, YOU FORFEIT REFUND OR REPLACEMENT OPTIONS.
  • Can I pay extra to have my product shipped sooner via FedEx or UPS?

    No, and we apologize for the inconvenience. Our order processing system does not allow for special exceptions for shipping, even if our customers are willing to pay for it.
  • Do you ship worldwide? How much does it cost?

    Yes, we ship* worldwide via United Parcel Service (UPS) and the United States Postal Service (USPS). International orders can be expected to take between 4-14 business days. Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. These fees are in addition to the shipping fees that accompanied your order and are dependent upon the destination country’s customs department. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to pay any additional fees may result in the forfeiture of your order. *International orders ship as a group and according to product lead times. For example, an order including a product with a one day lead time and a product with a one week lead time will ship in one week’s time.
  • Why am I being charged an extra fee by UPS to deliver my international package?

    Please be aware that UPS will request payment of customs, duties, and other applicable charges at the time of delivery. Many Customs Offices require recipients to pay applicable duties and taxes on each shipment entering into that country. These charges may include PST, GST, HST, duties, and other taxes of goods (e.g. excise tax). Canadian Recipients Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), in which eligible UPS Standard shipments imported into Canada for non-commercial purposes and valued under CAD $200 are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. (Orders over CAD $200 may incur additional charges.) To pay these charges ahead of time and eliminate the need for payment on delivery, please call UPS (1-800-742-5877).
  • I live in Portland. Can I just come by and pick up my purchase and avoid the shipping charge?

    We love locals and visitors! Until very recently we weren't able to offer local pick-ups, but we can arrange it on a case-by-case (pun intended) basis. Please email us at grove@grovemade.com before placing an order so we can coordinate that for you. We can't wait to meet more of you.

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