We believe in our product and value the happiness of our fans and customers.
Please email us if you are not happy with Grove.
We are reasonable people and will try our best to work something out. If you are not completely happy with your new grovemadeproduct, please send it back to us within 15 days for a full refund.
We guarantee our product for a six-month period from the day it ships. Please be aware that natural materials will change over time. We do not cover damage from abuse, exposure to moisture, extreme temperatures, and impacts (such as dropping your phone). Warranty is only valid with the original purchaser with a valid order# and matching email address.
The case MAY NOT SURVIVE AN IMPACT FROM DROPPING YOUR DEVICE and thus we do not cover drops in our warranty. While we believe our products to be as durable as possible for natural materials, if you are prone to dropping your smartphones/tablets we recommend bulky rubber cases such as Otterbox and Lifeproof.
CASE REPLACEMENT PROGRAM
To thank you for your loyalty if you break your case for any reason we will offer you a 50% discount off the current retail price of a replacement. **TERMS: Limited to identical product. Only usable once. Deal not valid if we are no longer in production of the product **
CHARGER AND HEADPHONE COMPATIBILITY
We can only guarantee that our products will accommodate the standard 3 ft. Apple charger that comes with device and the Apple earbuds.
Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of natural materials is that they are unique and imperfect. Color/grain dissatisfaction will not be a valid reason for a return.
All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. At any time, Grove reserves the right to place products out-of-stock or to discontinue them indefinitely.
We ship worldwide. All items ship together according to the longest lead time. The customer is responsible for any custom fees, import duties, or taxes that may be imposed by your country’s customs department. By abandoning the package, customer forfeits refund or replacement options.
We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. The full amount is charged when you place your order even if your product is not shipping for a long while. We will absolutely never sell or share your personal with 3rd parties. All data we collect will be used for internal purposes only.
The preceding terms and conditions govern the sale by grove® between you the buyer and Grove LLC. By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. Please notify us prior to placing an order if you disagree with any of our terms and conditions. We reserve the right to alter these terms and conditions at anytime for any reason.