Frequently Asked Questions

Each product lists the specific manufacturing details in the technical specifications section.

The wool felt should be spot cleaned with cool water and mild soap. Do not put wool felt products in a washing machine.

We sell directly to customers through our website and we don't have any retail or reseller partnerships.

Our design team is always hard at work thinking up the best solutions for your space. The best way to be informed of new products is to sign up for our email newsletter, which you can do here.

Grovemade does not accept custom orders of different sizes nor custom laser engraving services for any of our products. Our products are only available as seen on the website.

Use a damp rag to rub the wood clean, then dab it dry with a clean cloth. If needed, use a diluted solution of water and mild dish soap on a rag and wipe dry. This is not a necessary step, but if you would like to re-oil the wood, you can use boiled linseed oil.

Vegetable-tanned leather can grow and shrink due to various environmental factors like humidity. As humidity levels change throughout the year, some warping of your Leather Desk Pad or Mouse Pad is normal and to be expected. Some people have found that it helps to use a leather conditioner, so you can consider finding one that can be used with vegetable-tanned leather and follow the directions for use. Please note that some leather conditioners can alter the finish of your Leather Desk Pad or Mouse Pad.

Please see our policies here.

Send us an email at hello@grovemade.com with a photo of the damaged product and your order number. We'll get you taken care of with a solution.

Please email us at hello@grovemade.com to start a warranty claim.

Please see our return/exchange instructions here.

We don’t cover return shipping costs. You’re welcome to use whatever shipping service is most convenient for you.

We are not currently selling wholesale, and do not plan to in the future.

Grovemade products are available exclusively on our website, www.grovemade.com. We don't have any retail or reseller partnerships.

We accept Visa, MasterCard, Discover, and American Express, as well as prepaid cards. We are unable to accept payments via PayPal, wire transfer, or check. We are also unable to take payments over the phone.

We offer a 10% discount for first-time customers, which is available by signing up for our email newsletter here.

We do not currently offer gift cards for purchase.

We currently sell direct to consumer through our website—we don't offer corporate or bulk discounts. If you're interested in placing a large order, you can do that through our normal checkout process.

Certain countries require the inclusion of the receiver’s tax ID number in order to smoothly process your import. We request this information in order to make the process as smooth as possible for you. If you don’t wish to share this information, let us know. We can still send the shipment but it may encounter delays in the import process.

You’ll receive a shipping confirmation email with a tracking number when the package leaves our shop.

All of our current shipping carriers are listed on our Product Policies page. The shipping methods shown at checkout are the only methods we’re able to offer at this time due to our shipping contracts.

Yes! We ship worldwide. As with all international packages, it will take time to pass through customs, and they may even levy an additional import fee which our customers are responsible for paying upon delivery. However we haven't experienced our packages being rejected by customs unless the customer doesn't claim the package and pay the fee/tax.

The shipping cost will vary depending on the products, the number of items, and the shipping method you select at checkout. You should be able to fill your shopping cart with the items you'd like and then review the amount before you complete the transaction. Shipping prices are calculated to be as close as possible to the amount we pay the shipping service.

You can check your order status any time here.

The lead time of the product is based on our production schedules, and is reflected by the “ships in” number on the product page, and the “target shipping date” on the order status page. The shipping time is based on the shipping method chosen, and is the amount of time it should take for your package to arrive after leaving our fulfillment center.

We’d be happy to make any desired changes to your order before it’s processed by shipping! Reach out to us at hello@grovemade.com, and we’ll help you out. Please email us within 2 hours of your order being placed to ensure we are able to update it before it ships.

Lead times are calculated based on a variety of factors, including the amount of time it takes any of our vendors to complete processes for the product, material shortages we have run into, large order volumes, and the amount of time it takes for us to manufacture the product. International orders may take an additional 2-3 weeks to process before shipping out.