Frequently Asked Questions

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    • Do you offer custom orders?

      Grovemade does not accept custom orders and no longer offers any custom laser engraving services for any of our products. Our friends at Engrave Studios, offers a variety of custom options and specializes in bulk and corporate orders. Their website and contact information can be found at
    • Will you be developing cases for cell phones and devices outside of the Apple line?

      We do not currently have plans to develop cases for cell phones or devices outside of the Apple line of products.
    • What forms of payment do you accept?

      We accept Visa, MasterCard, and Discover, and American Express, as well as prepaid cards. We are unable to accept payments via PayPal, wire transfer, or check. We are also unable to take payments over the phone.
    • Do you offer a Grovemade gift card?

      We do not currently offer gift cards for purchase.
    • How do I place a corporate order?

      We do not offer bulk discounts for large and/or corporate orders. Corporate orders may be placed using the normal method.
    • How and where are Grovemade products made?

      The vast majority of our products are manufactured by our small, dedicated team at our Portland, OR, workshop. Our metal-based components are machined by our friends here in Oregon. Our monitor and laptop stands are molded in California and finished by hand at our workshop. All product designs are dreamt up by our team of in-house designers. Each product lists the specific manufacturing details in the technical specifications section.
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    • Do you ship worldwide? How much does it cost?

      Yes, we ship worldwide via United Parcel Service (UPS) and Local Post. International orders can be expected to take between 15-20 business days. Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. These fees are in addition to the shipping fees that accompanied your order and are dependent upon the destination country’s customs department. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to pay any additional fees may result in the forfeiture of your order and any potential refund.
    • How can I find out the status of my order?

      Your order should ship in the lead time stated at the time of purchase. You can check the estimated ship date on the order status page. You will receive a shipping confirmation email as soon as your package leaves our doorstep, which will include a shipment tracking number (if applicable).
    • How long does it take for my order to ship?

      Our current lead times are listed on each product page. If there is no lead time, your order will ship within one to two business days after the order is placed. However, please note that lead times may change due to demand. We do our best to fulfill orders as soon as possible. If you’re uncomfortable with the wait time, please contact us as soon as possible for a full refund. Please note we will not be able to cancel or issue a refund once your product has shipped.
    • Can I make changes to my order after it has already been placed?

      We do our best to ship orders as quickly as possible, but if you send us a note at, or give us a call, we’re happy to make changes to your order before it ships out!
    • What are my shipping options?

      Domestic Shipping: We ship via UPS, you can select from UPS Ground which takes 1-6 business days, UPS 2nd Day Air or UPS Next Day Air. Please note the items will be shipped according to the longest lead time. International Shipping: You can select from UPS International and Local Post. UPS International can take anywhere from 7-14 days for the parcel to be delivered and Local Post can take 15-20 business days. PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, IMPORT DUTIES, OR TAXES THAT MAY BE IMPOSED BY YOUR COUNTRY’S CUSTOMS DEPARTMENT. IF FEES ARE NOT PAID AND PACKAGE IS ABANDONED, YOU FORFEIT REFUND OR REPLACEMENT OPTIONS.
    • I live in Portland. Can I just come by and pick up my purchase and avoid the shipping charge?

      We love locals and visitors! Please email us at before placing an order so we can coordinate an in-store pickup.
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    • How durable is the case? Will it survive a drop?

      All wood cases, ours included, may not be the best choice for people prone to dropping their phones. Grovemade cases are not 100% drop proof. The case may not survive an impact. This is typical of many cases made from natural materials or hard plastics. If you are worried about dropping your phone, we suggest cases made of silicone or rubber, such as Otterbox. That being said, we’ve engineered our cases to be as durable as possible. Although, we can’t guarantee the case against drops, it is possible for it to survive many standard drops, along with some gentle wear-and-tear. In the event that your case breaks from a drop, we offer a case replacement program. For any manufacturing defects, your new case is covered under our standard warranty from the date that the case is shipped.
    • Will screen protectors work with your iPhone case?

      Yes, any type of front screen protector (covering only the screen of the phone) will not interfere with the case. However due to the tight fit of our case, any screen protectors which wrap around the sides or back of the phone are not compatible.
    • How will my case wear over time?

      Our cases are finished with a vegetable-based oil in lieu of a harsh varnish or sealant, allowing the depth of its character to change over time through use and handling. The leather found in our wood and leather cases has been minimally treated with vegetable-based tannins. With use, it will develop a distinguished patina.
    • What is the finish you use on the cases?

      Our wood-based products are finished with a vegetable-based oil.
    • How can I clean the case and maintain it?

      Use a damp rag to rub the case clean, then dab it dry with a clean cloth. If needed, use a diluted solution of water and mild dish soap on a rag and wipe dry. This is not a necessary step, but if you would like to re-oil the case, you can use boiled linseed oil.
    • Will the Grovemade case distort my flash photography?

      Though the opening around the lens and flash of our case has been sized to compensate for the use of the flash setting, there may be residual light bounce back. This is especially so when the flash setting is used in the dark and with subjects at a distance farther than a few feet away from the lens. However, in most circumstances, the distortion, if any, is quite minimal.
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    • How does it keep from closing?

      Based on the classic Higonokami knife, the Grovemade knives are friction folders, meaning there is no locking mechanism. This style of knife uses friction and pressure from the your thumb on the back of the blade to prevent the knife from closing during use.
    • How do you open it?

      The knife is opened by pressing down on the the protruding tang to turn the blade into the open position.
    • What can you cut with it?

      Our knife is intended for light duty applications that an average person encounters everyday, such as opening packages, cutting string, and occasionally slicing food. If you need something to go hunting with, you’ll need a different knife!
    • How do you sharpen it?

      We recommend using a sharpening stone to keep your blade up to snuff. Unfortunately, we don’t provide sharpening services.
    • How do you maintain and clean the knife?

      Our knives were engineered in such a way as to not require regular maintenance. If the pivot starts feeling gritty after a few years, some light lubrication around the pivot will refresh the action. To clean the handle, simply use a damp rag to wipe off the wood and metal, then wipe dry. To clean the blade, wash with water and soap, making sure to dry it off completely before closing.
    • Will you ship the knife to my country?

      As some locations may have more restrictive laws with regards to the shipment of knives (defined as sharp-pointed or sharp-edged instruments), it is your responsibility to know and follow those laws. By placing an order with us you are agreeing that you have read our terms and that you accept legal responsibility for owning the item you have ordered in the jurisdiction to which we deliver it. If you have a specific concern about your shipping destination, please send us an email at

    • How do I change the time?

      We use a traditional analog crown. To adjust the time, simply pull out the crown, set the time and push the crown back in to the locked position.
    • What movement do you use?

      We use a Miyota analog movement made in Japan.
    • How do you tell the time on Watch 01?

      The outer hand represents the hour and the shorter hand represents minutes. The timepiece moves just like a traditional analog watch, the difference being you glance at the positioning of the circular hands through the windows and infer the approximate time. It takes about a day to get used to it and then you can tell the time to about 2 or 3 minutes precision. You can see the animation on our landing page to see how it works.
    • Is the watch waterproof?

      The watch module can withstand water up to 1ATM however due to the wood components, we do not recommend subjecting your watch to water or excessive moisture. You can leave it on for normal activities like hand washing but it would be a good idea to wipe it dry if you get water on the wood.
    • Do you offer repairs?

      Yes! If you are interested in a repair, please contact our customer service team at
    • How long is the battery life?

      The battery life on our watch is the standard 2-3 years for a lithium battery. The battery can be easily replaced by the consumer through the battery hatch on the back of the watch, using any coin that may be hiding under your couch cushions! Or you can take it to your local watch shop. For any repair or replacement requests, please use the Warranty Form.