Frequently Asked Questions

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Order Status

    • How can I check on the status of my order?

      You can check your order status any time here.
    • Why is my order going to take several weeks to ship?

      Lead times are calculated based on a variety of factors, including the amount of time it takes any of our vendors to complete processes for the product, material shortages we have run into, large order volumes, and the amount of time it takes for us to manufacture the product.
    • What is the difference between the lead time and the shipping time?

      The lead time of the product is based on our production schedules, and is reflected by the “ships in” number on the product page, and the “target shipping date” on the order status page. The shipping time is based on the shipping method chosen, and is the amount of time it should take for your package to arrive after leaving our shop.
    • Can I make a change before shipping?

      We’d be happy to make any desired changes to your order before it’s processed by shipping! Reach out to us at hello@grovemade.com, and we’ll help you out. Please email us within 2 hours of your order being placed to ensure we are able to update it before it ships.

  • Purchasing


  • Shipping

    • Why do you need my tax ID number?

      Certain countries require the inclusion of the receiver’s tax ID number in order to smoothly process your import. We request this information in order to make the process as smooth as possible for you. If you don’t wish to share this information, let us know. We can still send the shipment but it may encounter delays in the import process.
    • How can I track my Grovemade shipment?

      You’ll receive a shipping confirmation email with a tracking number when the package leaves our shop.
    • Which shipping service will be used to ship my order?

      Domestic shipments may be shipped with FedEx, UPS, or USPS. International shipments will be shipped with UPS. The shipping methods shown on the shipping page on the website are the only methods we’re able to offer at this time due to our shipping contracts.
    • Do you ship internationally?

      Yes! We ship worldwide. As with all international packages, it will take time to pass through customs, and they may even levy an additional import fee which our customers are responsible for paying upon delivery. However we haven't experienced our packages being rejected by customs unless the customer doesn't claim the package and pay the fee/tax.
    • How much does shipping cost?

      For accurate pricing, you'll have to check the price total and price estimator tool through our checkout server because it will vary depending on the products, the number of items, and the shipping method you select. You should be able to fill your shopping cart with the items you'd like and then review the amount before you complete the transaction. Shipping prices are calculated to be as close as possible to the amount we pay the shipping service.

  • General Info

    • Where and how are Grovemade products made?

      Each product lists the specific manufacturing details in the technical specifications section.
    • How do I care for my wool products?

      The wool felt should be spot cleaned with cool water and mild soap. Do not put wool felt products in a washing machine.
    • Does Grovemade have a storefront?

      We sell directly to customers through our website and we don't have any retail or reseller partnerships.
    • Are you working on any new products?

      Our design team is always hard at work thinking up the best solutions for your space. The best way to be informed of new products is to sign up for our email newsletter, which you can do here.
    • Do you offer customization?

      Grovemade does not accept custom orders of different sizes nor custom laser engraving services for any of our products. Our products are only available as seen on the website.
    • How do I care for my wood products?

      Use a damp rag to rub the wood clean, then dab it dry with a clean cloth. If needed, use a diluted solution of water and mild dish soap on a rag and wipe dry. This is not a necessary step, but if you would like to re-oil the wood, you can use boiled linseed oil.
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  • Product Help