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FREQUENTLY ASKED QUESTIONS

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  • General

    • Are Grovemade cases shatterproof?

      No, Grovemade cases are not shatterproof. Our cases are designed to be as durable as possible, but, due to the variance of strength in the woods used in our cases, they may not survive an impact, regardless of force. Our cases are designed to protect your iPhone from normal wear and tear. If a case that may break is not for you, we encourage you to consider a rubber or plastic case.
    • How will my case wear over time?

      Our cases are finished with a vegetable-based oil in lieu of a harsh varnish or sealant, allowing the depth of its character to change over time through use and handling. The leather found in our wood and leather cases has been minimally treated with vegetable-based tannins. With use, it will develop a distinguished patina.
    • What are the specs on your products?

      Detailed product specifications can be found in the “Dimensions” section the toward the bottom of each product page on our website.
    • Do you offer custom laser engraving?

      Grovemade no longer offers any custom laser engraving services for any of our products. Our sister company, Engrave Studios, offers a variety of custom options and specializes in bulk and corporate orders. Their website and contact information can be found at www.engravegoods.com
    • Will you be developing cases for cell phones and devices outside of the Apple line?

      We do not currently have plans to develop cases for cell phones or devices outside of the Apple line of products.
    • Are your cases compatible with third-party headphones and chargers?

      Our cases are designed to work with stock Apple accessories. Please consider using an adapter for third-party products.
    • VIEW MORE (+8)

  • Returns and Refunds


  • Shipping and Orders

    • Do you ship worldwide? How much does it cost?

      Yes, we ship* worldwide via United Parcel Service (UPS) and the United States Postal Service (USPS). International orders can be expected to take between 4-14 business days. Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. These fees are in addition to the shipping fees that accompanied your order and are dependent upon the destination country’s customs department. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to pay any additional fees may result in the forfeiture of your order. *International orders ship as a group and according to product lead times. For example, an order including a product with a one day lead time and a product with a one week lead time will ship in one week’s time.
    • Can you combine discount codes or use them on introductory prices or pre-orders?

      We’re sorry, but we cannot honor combined discounts. Our checkout system only allows for one discount code to be used per transaction. Thank you for your understanding.
    • What are my shipping options?

      These are general shipping methods, and they may vary for multiple products or change at any time. For most P.O., A.P.O., and F.P.O. boxes and non-contiguous U.S. states and territories, we will ship using USPS Priority Mail (this service only has limited tracking). Desk Collection Items: UPS Surepost (2-5 business days) UPS International Express Saver (7-10 business days) *Single Monitor stand (shipped Internationally) USPS First Class International (Varies by Country) Walnut Back: USPS First Class (7-10 business days) USPS First Class International (varies by country) SkateBack for iPhone 5/5S: USPS First Class (7-14 business days) USPS First Class International (varies by country) iPhone Cases (SkateCase, Maple or Walnut Case: UPS Surepost (domestic 2-5 business days) UPS International Express Saver (7-10 business days) WoodSmart Cases for iPad Air or iPad Mini: UPS Surepost (domestic 2-5 business days) UPS International Express Saver (7-10 business days) Docks for iPhone: USPS Priority Mail (3-7 business days) USPS International Priority Mail (7-20 business days) Notebook Covers: UPS Surepost (domestic 2-5 business days) UPS International Express Saver (7-10 business days) Gift Card: Electronic delivery to your email. If you don't receive an email with your gift card code within 1-2 business days, please contact us via the Support page. PLEASE NOTE: THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS FEES, IMPORT DUTIES, OR TAXES THAT MAY BE IMPOSED BY YOUR COUNTRY’S CUSTOMS DEPARTMENT. IF FEES ARE NOT PAID AND PACKAGE IS ABANDONED, YOU FORFEIT REFUND OR REPLACEMENT OPTIONS.
    • Can I pay extra to have my product shipped sooner via FedEx or UPS?

      No, and we apologize for the inconvenience. Our order processing system does not allow for special exceptions for shipping, even if our customers are willing to pay for it.
    • How can I find out the status of my order?

      Your order should ship in the lead time stated at the time of purchase. You can check the estimated ship date on the order status page. You will receive a shipping confirmation email as soon as your package leaves our doorstep, which will include a shipment tracking number (if applicable).
    • I live in Portland. Can I just come by and pick up my purchase and avoid the shipping charge?

      We love locals and visitors! Until very recently we weren't able to offer local pick-ups, but we can arrange it on a case-by-case (pun intended) basis. Please email us at grove@grovemade.com before placing an order so we can coordinate that for you. We can't wait to meet more of you.
    • VIEW MORE (+7)

  • Speakers

    • Are your speakers and amplifier compatible with anything other than my computer?

      Yes, they are. Included with our system is a 3.5mm headphone jack that works with computers, phones, and tablets. With 3rd-party cables and a preamp the Grovemade speaker system will work with turntables, CD players, tape players, and just about any audio source.
    • Do your speakers come with Bluetooth capability?

      Our speakers do not come Bluetooth equipped. You can add a Bluetooth option with the purchase of a Bluetooth receiver, which runs between $20-$30 on Amazon.com.
    • Can I use my subwoofer with the Grovemade Speaker System?

      Yes. You can connect your audio source to your subwoofer and then the subwoofer's line out to the Grovemade Amplifier's RCA line in. Almost any subwoofer will support this kind of connection.
    • Can I plug it into my TV?

      Yes, you can. Though you may need to purchase an adapter depending on the outputs found on your monitor.
    • How do I use it with my record player?

      Most record players require a 3rd-party phono preamp to connect to the Grovemade speaker system. You would first connect the turntable to the preamp’s input, then the preamp’s output to the Grovemade system’s input.
    • Will your speakers work with international outlets?

      Our system is powered by a standard AC power plug. The input range of the power source is from 100-240 volts. The only adapter you will need is the simple, inexpensive type that converts the shape of the US plug to your country’s standard outlet.
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  • Knife

    • How does it keep from closing?

      Based on the classic Higonokami knife, the Grovemade pocket knife is a friction folder, meaning there is no locking mechanism. This style of knife uses friction and pressure from the your thumb on the back of the blade to prevent the knife from closing during use.
    • How do you open it?

      The knife is opened by pressing down on the the protruding tang to turn the blade into the open position.
    • What can you cut with it?

      Our knife is intended for light duty applications that an average person encounters everyday, such as opening packages, cutting string, and occasionally slicing food. If you need something to go hunting with you need a different knife!
    • How do you sharpen it?

      We recommend using a sharpening stone to keep your blade up to snuff. Unfortunately, we don’t provide sharpening services.
    • How do you maintain and clean the knife?

      Our knife was engineered in such a way as to not require regular maintenance. If the pivot starts feeling gritty after a few years, some light lubrication around the pivot will refresh the action. To clean the handle, simply use a damp rag to wipe off the wood and metal, then wipe dry. To clean the blade, wash with water and soap, making sure to dry it off completely before closing.
    • Will you ship the knife to my country?

      As some locations may have more restrictive laws with regards to the shipment of knives (defined as sharp-pointed or sharp-edged instruments), it is your responsibility to know and follow those laws. By placing an order with us you are agreeing that you have read our terms and that you accept legal responsibility for owning the item you have ordered in the jurisdiction to which we deliver it. If you have a specific concern about your shipping destination, please send us an email at grove@grovemade.com.

  • iPhone Case

    • How durable is the case? Will it survive a drop?

      All wood cases, ours included, may not be the best choice for people prone to dropping their phones. Grovemade cases are not 100% drop proof. The case may not survive an impact. This is typical of many cases made from natural materials or hard plastics. If you are worried about dropping your phone, we suggest cases made of silicone or rubber, such as Otterbox. That being said, we’ve engineered our cases to be as durable as possible. Although, we can’t guarantee the case against drops, it is possible for it to survive many standard drops, along with some gentle wear-and-tear. In the event that your case breaks from a drop, we offer a case replacement program. For any manufacturing defects, your new case is covered under our standard warranty from the date that the case is shipped.
    • Will screen protectors work with your iPhone case?

      Yes. Any type of front screen protector, covering only the screen of the phone, will not interfere with the case. However, due to the tight fit of our case, any screen protectors which wrap around the sides or back of the phone are not compatible.
    • How can I clean the case and maintain it?

      Use a damp rag to rub the case clean, then dab it dry with a clean cloth. If needed, use a diluted solution of water and mild dish soap on a rag and wipe dry. This is not a necessary step, but if you would like to re-oil the case, you can use boiled linseed oil.
    • Can I just get a replacement for the top or bottom?

      Unfortunately, our tops and bottoms are not interchangeable, since each case is milled from one single piece of material to have a unique fit. If we were to send you a top or bottom piece, it would not align properly with the other half for a smooth and snug fit.
    • Will Apple's Lightning to 30-pin adapter for iPhone 5 work with your case?

      No. There are two different Lightning to 30-pin adapters offered by Apple. Neither of these adapters will work with the bottom of your Grovemade case on. They are both larger than the regular Apple Lightning charger. We are not yet aware of other third-party adapters that will work with the bottom of the case on. However, if the Lightning head of the adapter is the same size or smaller than the regular Apple iPhone 5 charging cable, the adapter should work without removing the bottom of the case.
    • Do you offer a custom, monogrammed or the Artist series cases?

      No. We have permanently discontinued custom laser engraving and our Artist Series cases. As a small team, we decided to put the focus and time on expanding our product collections, we hope you understand! If you're interested in some amazing personalized leather goods, check out our sister company Engrave Goods
    • VIEW MORE (+2)

  • Desk Collection


  • Watch

    • How do I change the time?

      We use a traditional analog crown. To adjust the time, simply pull out the crown, set the time and push the crown back in to the locked position.
    • What movement do you use?

      We use a Miyota analog movement made in Japan.
    • Can I purchase an additional strap separately?

      Yes! If you are interested in purchasing an additional strap for your watch, please contact our Customer Service team at grove@grovemade.com.
    • Watch Fit

      Our watch strap is unisex and will fit 99% of all wrist sizes from XS women to XL men. If the watch does not fit well for any reason, please return the product within 15 days upon arrival for a full refund.
    • How do you tell the time?

      The outer hand represents the hour and the shorter hand represents minutes. The timepiece moves just like a traditional analog watch, the difference being you glance at the positioning of the circular hands through the windows and infer the approximate time. It takes about a day to get used to it and then you can tell the time to about 2 or 3 minutes precision. You can see the animation on our landing page to see how it works.
    • Is the watch waterproof?

      The watch module can withstand water up to 1ATM however due to the wood components, we do not recommend subjecting your watch to water or excessive moisture. You can leave it on for normal activities like hand washing but it would be a good idea to wipe it dry if you get water on the wood.
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  • Dock

    • How does the Dock affect the phone's sound?

      The Dock is designed to amplify the sound coming out of the iPhone's speakers. A hidden channel directs ringtones and other audio freely through the front of the dock. You will actually hear an increase in volume with your phone docked.
    • Will my iPhone 4 & 5 Dock be compatible with the iPhone 6 Dock?

      No.The dock works with iPhone 4, 4S, 5, 5S, and 5C. Unfortunately, our Dock is designed specifically for those iPhone models and will not work with other. The iPhone 6 dock has a completely redesigned base, dock key, and cap. Please use the contact form with any further questions!
    • Does the Dock charge your phone?

      Yes, the Dock charges your phone using your own Apple 1M cable, which feeds through the bottom. Please note that our Dock does not come with a charging cable, and only the standard Apple cable that comes with the iPhone will work with the dock. The Dock is compatible with the iPhone 5, 5s, 5c, 6, 6s, 6 plus, and 6s plus (please be sure to select the proper dock cap size for your device from the drop-down menu).
    • Will the Dock work with my case?

      The Dock is designed to work with or without a case, but sadly we cannot test every single case out there. It is guaranteed to work with a Grovemade case (except the wood and leather cases), which tends to be on the thicker side. This means most cases should work. Measure your case to see if it will fit within the Dock’s opening size of 2.66" x .64". See here for the complete Dock dimensions.
    • Which charger cables will work with the Dock?

      Only the original charger, provided with the iPhone, is compatible with our iPhone Dock. Any chargers/cables (including other Apple cables) could break the key component of the Dock station. *Please be aware Apple does sell charger cables slightly larger than the standard Apple cable. These cables WILL break the key insert to the Grovemade Dock.
    • How do you put the Dock together?

      Illustrated instructions come with each Grovemade Dock. (Please note, only the standard Apple charger, sold with the iPhone, is compatible with our Dock. Any other chargers (including other Apple chargers, will break the key insert).

  • Wholesale & Corporate


  • Gift Card

    • Do you offer a Grovemade gift card?

      Yes! We're so glad you asked. The gift cards come in the following increments: $50 $75 $100 $150 $200 $300 Due to restrictions in our check-out system, please note: -Gift card funds cannot be applied to shipping costs -Gift card codes can only be used once (per one transaction, can apply to multiple items in the one order) -Gift card codes cannot be combined -Any unused portion cannot be redeemed for cash or accessed (please use all funds in one transaction) Link to the gift cards: http://grovemade.com/product/gift-card/
    • Can we cancel gift card orders?

      Yes! If the gift card has not been used, please email us at grove@grovemade.com and we will cancel the code and issue a refund back to your original payment method on-file.
    • How quickly do we receive the gift card?

      We send the gift card digitally through email within 1 business day. Please make sure your spam filter allows emails from grove@grovemade.com.

  • iPhone 6

    • How do I put my Maple/Walnut Case together?

      The phone snaps in from the front and can be easily snapped out while being very secured when used.
    • How does the Backplate go on?

      The Backplate can be attached with a peel-and-stick 3M adhesive. It is removable and will not damage your phone or leave behind a permanent residue. Any residue left can be removed using rubbing alcohol. The Backplate may be able to be removed and repositioned when first applying, but this product is not intended to be taken on and off like a case. The adhesive will not survive repeated removal.
    • Does the cover on my Walnut/Maple & Leather Case fold completely back?

      Yes, the leather cover can fold completely back. Or prop the case up in a standing position.
    • How do you get the phone in and out of my Walnut/Maple & Leather Case?

      The phone will snap easily in from the front. To remove it you can easily pop the case out from the back with the leather cover folded completely back.
    • Is the Walnut/Maple & Leather Case all one piece?

      Yes. The Leather cover is permanently glued on from the back.
    • Will the case fit my new iPhone 6s or iPhone 6s plus?

      Yes! We have specific cases for the new iPhone 6s! You will have to choose the device size from the drop-down on the specific bumper, full wood case, or wood and leather case of your choice. We are still currently working on iPhone 6s plus cases hat will fit them as snug as a glove! Please go to the page of the case you're interested in, choose "iPhone 6s Plus" from the drop-down, and click "Check Availability" to sign-up for the email notification for when the case is available! Thanks so much for waiting for our newest cases!

  • Bumpers


  • iPhone SE

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